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FAQ
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Mobile bank is an application through which you can perform a number of banking operations. After installing it to you cell phone it is available as a separate menu on you list. What operations can I perform? You can perform the following operations:
The transactions will show instantly. In case of utility payments, they are made after the confirmation of an operator, which doesn’t take more than couple of hours.
Who is eligible to use the program? Individuals who have one or more accounts at TBC Bank and use one of the mobile operators in Georgia (Geocell, Magti, Beeline) What are the requirements?
Most of the cell phones produced from 2001-2002 satisfy above-mentioned parameters. A User’s Guide that comes with every cell phone contains this information.
How to activate GPRS Internet on the cell phone? If you are using Geocell (877/893/855), you can:
If you are using Magti (899/895/898), you can:
If you are using Beeline (897), you can:
You can get additional information by visiting telephone operators’ websites: After activating GPRS internet you will receive necessary setting parameters. Set-up is automated, so auto installer will set the parameters for you.
You can get additional information by visiting telephone operators’ websites: If you have problems with the auto installer, you can check a couple of set-up examples performed on different phone models.
Still no luck? You can visit our Didube Branch (117, Tsereteli Ave.) or our Saburtalo Branch (12, Kazbegi Ave.) and our colleagues will help set your phone up.
How to download the program? The program is available on: www.tbcmobile.ge, which you have to access through your cell phone. Choosing Mobile Bank link on the page will automatically install it to the phone.
If you cannot type the link into you mobile phone you can also get the link by SMS:
There are no preliminary procedures to register for Mobile Bank. After downloading it, you need to input the following information:
In case the information is correct Mobile Bank will require that you change your personal telephone code: a new code will be your password for Mobile Bank (your personal telephone code for telephone banking will remain the same).
What is the difference between a personal telephone code and Mobile Bank password? A personal telephone code is a “first entry” code to run Mobile Bank. After the first run, you will be requested to change the code to Mobile Bank password. However, your personal telephone code will not change, it will remain the same and you can use it in future for telephone banking.
What are the requirements for the password? The password should be more than 8, but less than 16 symbols: numbers or letters, or both combined.
How much is the service? Registration and maintenance is free. Transactions made have the following fees:
*excluding Tbilisi Water and Municipal Cleaning service.
What are the limits on operations performed? Single – 20,000 During the day – 20,000 During the week – 50,000 How much will the GPRS Internet cost me? GPRS internet cost is determined by the telephone operator. They depend on the information sent/received. All the information sent or received usisng Mobile Bank is not more 10 KB, which is less than 1 tetri for single use.
What are the safety precautions? All the information is coded and not seen by anyone. However, we have some recommendations for maximum security:
What information does Mobile Bank memorize after the first run? The program remembers your personal ID number. You will need to re-enter you password with every run. What to do if I lose/forget my password? It is necessary to call the bank. The operator will renew the password. You will have to re-enter the program using your personal telephone code. For details see Q.9.
What if I made a mistake entering my password? If you entered your password wrong three times in a row, the program will block for 15 minutes. After 15 minutes, you can run the program with the correct password.
How to update Mobile Bank? If there is a new version available, the program will notify you upon entry. After the restart of the program, it will automatically update.
I cannot access login and password page. Probably you have to following problems:
In case of any problems with Mobile Bank, please contact us at: info@tbcbank.com.ge.
What languages are available for the program? The program will block after 10 minutes. In this case it is necessary to restart it.
What accounts will show in the accounts menu? (Products -> My Accounts) Accounts, such as: current, “My Save”, savings, plastic card accounts in appropriate currencies
What cards will show in the cards menu? (Products -> My Cards) All cards, among witch are: installment and credit cards.
What deposits will show in the deposits menu? (Product -> My Deposits) All deposits, such as: Term, Term Plus and Increasing deposits. No deposit with zero balance will show.
What loan will show in the loans menu? (Products -> My Credits) All the current loans that you have, including all the installments
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